Privacy & Cookie Policy

Who we are

This website is operated by Coban Rugs, a sole trader business based at Electro Studios, Seaside Road, St Leonards on Sea, East Sussex TN38 0AL. You can contact us at info@cobanrugs.com or +44 7769 800321.

We are committed to protecting your personal data and handling it in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What data we collect and why

Enquiry and contact forms

When you submit an enquiry through our website — whether a general enquiry, a trade enquiry, or a request for samples — we collect the information you provide. This may include your name, email address, practice name, project details and any other information you choose to share.

This data is used solely to respond to your enquiry and to fulfil any order or commission that follows. The legal basis for processing is legitimate interest (responding to a direct enquiry) and, where an order follows, contract performance.

Third-party services

Web3Forms

Form submissions on this website are processed by Web3Forms (web3forms.com), a third-party form processing service. When you submit a form, your data is transmitted to Web3Forms and then forwarded to us by email. Web3Forms does not store your personal data beyond what is necessary to deliver the submission. Web3Forms operates internationally and your data may be processed outside the UK; where this occurs, Web3Forms is responsible for ensuring appropriate safeguards are in place in accordance with UK GDPR. Their privacy policy is available at web3forms.com/privacy.

Google Fonts

This website loads typefaces from Google Fonts (fonts.googleapis.com). When your browser requests a font file, your IP address is transmitted to Google. Google states that it does not use this data to track or identify individuals. For more information, see Google’s Privacy Policy.

Cookies

This website uses a small number of cookies:

• Cookie preference cookie — a strictly necessary cookie that stores your response to our cookie notice. It does not contain personal data and expires after 12 months.
• Google Fonts — Google may set cookies when serving font files. These are outside our control. You can block them via your browser settings.

We do not use advertising cookies, tracking pixels, or analytics services. We do not share cookie data with third parties for marketing purposes.

You can manage or delete cookies at any time through your browser settings. Declining cookies will not affect your ability to use this website.

How long we keep your data

Enquiry data is retained for as long as is necessary to respond to and fulfil your enquiry, and for a period of up to three years thereafter for legitimate business record-keeping. Email subscriber data is retained until you unsubscribe.

Your rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Withdraw consent at any time (where processing is based on consent)
• Lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk

To exercise any of these rights, please contact us at info@cobanrugs.com. We will respond within 30 days.

Changes to this policy

We may update this policy from time to time. The date at the top of this page will reflect the most recent revision. Continued use of the website after changes are posted constitutes acceptance of the updated policy.